Donor Charter

Our Donor Promise

Threshold is extremely grateful to all of our donors, on whom we rely to fund and support our vital work.

Threshold is fully committed to achieving the high standards contained within the Statement of Guiding Principles for Fundraising as published by Charities Institute Ireland.

Donor Charter

At Threshold, we recognize the importance of your trust and want to assure you that your donations are used effectively to fulfil our mission to prevent homelessness and to campaign for a right to housing for all. We are fully committed to achieving the highest standards of fundraising and adherence to the Charities Regulator’s ‘Guidelines for Charitable Organisations on Fundraising from the Public’. This Donor Charter outlines our commitment to transparency, accountability, and respect in our relationship with you. 

Our Pledge to You: 

  • Respect: We treat all donors with dignity and respect, valuing your generosity and understanding. 
  • Transparency: We are committed to being open and honest about our work, finances, and how your donations are used. We will provide regular updates on our progress and the impact of your contributions. 
  • Accountability: We are responsible for the careful management of your donations. We maintain clear financial records and adhere to the highest ethical standards. 
  • Choice: We offer you various ways to donate and the option to designate your contribution to a specific program or area of need. You will always have control over your information and can choose how you wish to be contacted. 
  • Privacy: We respect your privacy and ensure your personal information is handled securely and in accordance with all data protection regulations. 

What You Can Expect From Us: 

  • Regular communication: We will keep you informed about our work through newsletters, annual reports, and other communication channels. 
  • Impact reports: We will share stories of how your donations are making a difference in the lives of people facing housing challenges in Ireland. 
  • Financial transparency: We will make our annual financial statements publicly available for your review. 
  • Respectful communication: We will communicate with you in a professional and respectful manner, offering you the opportunity to unsubscribe from unwanted communications. 

Your feedback matters to us

See our Feedback and Complaints Procedure here.

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